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We offer our services 365 days per year and will do our best to accommodate any last-minute requests. Holiday’s book up quickly so it is best to book those 60 days out. Otherwise, we recommend 6 weeks in advance.
We offer our services 365 days per year and will do our best to accommodate any last-minute requests. Holidays book up quickly so requests must be received by the deadlines provided above. Any requests received after the deadline will incur a $35 late booking fee. Otherwise, we recommend 3 weeks in advance for returning clients and 6 weeks in advance for new clients.
ACCESS TO THE PROPERTY
In order to provide our clients and their pets with the most reliable service, Critter Sitters and More recommends that each client provides us with 2 access points to the home. Options include:
*Key Storage Lock Box – A lock box can be rented from Critter Sitters and More for a one-time deposit fee. This fee will be refunded upon return of the box.
*Door Keypad Code
*Garage Door Code
DOG WALKIING POLICY
Equipment/Supplies: Current name tag with collar along with a properly fitting harness on all dog walks outside of the home. Customers must have potty bags available for each walk. Customers are required to purchase necessary safety equipment and potty bag supplies before their first walk.
A. Leashes: For the safety of our team and the pets in our care, Critter Sitters and More staff will not be using retractable leashes. Please have an alternative leash ready before time of service.
B. Harness: For the safety and wellbeing of the dogs in our care, we require them to wear a properly fitting harness for walks. Clipping the leash to collars can potentially be harmful to our dogs because there are so many vital things in the neck (esophagus, thyroid, cervical spine, nerves, etc.) *With any dog you will need to find a harness that best fits their individual conformation. Use this link to learn more about properly fitting a harness https://www.clickertraining.com/files/Harness_fit_FINAL.pdf Critter Sitters and More may use coupler device to ensure 2 points of connection if a pet is know to split a harness.
In the event that your Critter Care Specialist (Pet Sitter) is required to employ a locksmith to gain entry into Client’s premises, due to a malfunction of the lock or a failure of the Client to leave a key, it shall be the responsibility of the Client to reimburse for all costs incurred. The Client expressly gives the Pet Sitter the authority to employ a locksmith on Client’s behalf, in the event of the aforementioned occurrences.
RETURN TEXT POLICY
CANCELLATION AND CREDIT POLICY
Critter Sitters and More does not overbook appointments to care for pets. We will turn down business to accommodate the Client’s schedule. As such, the Client must cancel service at least 48 hours in advance of the visit to receive a full refund, or will be charged 50% of the total amount of the services for that visit. For services booked over holidays, cancellations need to be made 7 days prior to the start of services and will incur the $50 non refundable deposit fee. We can apply your payment to a future services. If you would prefer a refund and you have paid by credit card, we will credit your card minus the processing fees.
For the health of our Pet Sitters, we reserve the right to turn down assignments where there is evidence of smoking in the home.
Booking a Critter Care Specialist is Quick & Easy!
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