Policies

Our Policies

GENERAL POLICIES

By registering with Critter Sitters and More, you are agreeing to the following policies:

ACCESS TO THE PROPERTY

In order to provide our clients and their pets with the most reliable service, Critter Sitters and More requires that each client provides us with 2 access points to the home. Options include:

  • Key Storage Lock Box – A lock box can be rented from Critter Sitters and More for a one-time deposit fee. This fee will be refunded upon return of the box.
  • Door Keypad code
  • Garage Door Code
  • Key on file

LOCKSMITH POLICY

In the event that Pet Sitter is required to employ a locksmith to gain entry into Client’s premises due to a malfunction of the lock or a failure of the Client to leave a key, it shall be the responsibility of the Client to reimburse for all costs incurred. The Client expressly gives Pet Sitter the authority to employ a locksmith on Client’s behalf in the event of the aforementioned occurrences.

RETURN TEXT POLICY

Your Critter Care Specialist (Pet Sitter) will send you a text when finishing the last scheduled visit to confirm your return home. We request that you send your sitter a text upon arriving home so that we know your critters have been returned to care. If we do not receive verification of your return, we will implement our emergency care procedures.

CANCELLATION POLICY

Critter Sitters and More does not over-book appointments to care for critter(s). We will turn down business to accommodate the Critter Parent’s schedule. As such, the Critter Parent must cancel service at 48 hours in advance of the visit to receive a full refund, or will be charged 50% of the total amount of the services for that visit.

RETRACTABLE LEASH POLICY

For the Safety of our team and the pets in our care, Critter Sitters and More staff will not be using retractable leashes. Please have an alternative leash ready before time of service. If you do not have an alternative please let us know and we will bring our own leash.

SMOKING POLICY

For the health of our sitters, we reserve the right to turn down assignments where there is evidence of smoking in the home.

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